Reval-Buch OÜ

Registration code: 14703113

Address: Narva Mnt. 5, 10117, Tallinn

Telephone: (+372) 53493962

Email: info@reval-buch.ee

General terms of placing orders

General terms of placing orders apply to the legal relations created in the process of ordering books and other products (hereinafter – the Product or the Products) available on Reval-Buch OÜ website (hereinafter – Reval-Buch) at www.reval-buch.ee (hereinafter – the Website).

Besides these general terms of use, relations between the Customer and Reval-Buch also shall be regulated by legal regulations of the Republic of Estonia, the pricelist for the Products in the Online Store and established good customs.

1. Ordering

1.1 All the communication on ordering is conducted via e-mail.

1.2 The Customer can select suitable Product(s), indicate the amount of each Product as well as the methods of payment and delivery of the Product(s). Before the final confirmation of the order, the Customer can review and change the order. After reviewing the order, the Customer confirms the order. Orders can be placed either in Estonian, or English. Other languages can be used, Reval-buch will make the best effort to reply the enquiries correctly.

1.3 All the prices of the Products in the Online Store contain VAT.

1.4 The price of delivery is added to the price of selected Products in accordance with the delivery method selected by the Customer. Wholesale orders (more than 40 books) will be delivered with no extra charge in Europe.

1.5 The order confirmed by the Customer can be paid according to Reval-Buch OÜ invoice. Terms of delivery are agreed separately with each customer.

1.6 The contract between the Customer and Reval-Buch is considered to be concluded after the order is confirmed by the Customer and the order confirmation is sent by email by Reval-Buch.

1.7 The order is considered valid after the Products are shipped to the Customer by Reval-Buch.

2. Customer’s Rights and Obligations

2.1 The Customer has the right to order the Products at the price and upon the conditions set out by Reval-Buch in the Online Store.

2.2 The Products sent to the Customer must be complete and of proper quality and correspond to the conditions set out by Reval-Buch.

2.3 The Customer has the right to submit claims in regard to order of the Products or Products themselves to Reval-Buch by post to Narva Mnt. 5, 10117, Tallinn or by email to info@reval-buch.ee within 2 months from the moment of receiving the Products. With regard to deficiencies of the Products that manifest within two months from the moment of transfer of the Products to the Customer, it is presumed that such deficiencies were present in the Products at the time of transfer if such presumption does not contradict the nature of the Products or deficiencies. The Customer must inform Reval-Buch about failure of the Products to comply with provisions of the contract within two months from the moment the Customer received the products. Faulty Products are replaced with similar ones, except for situations, where the respective Products are no longer available for sale. If the respective Products are no longer available for sale, upon discretion of the Customer the Products are replaced with other Products or the sales contract is terminated and the price of the Products is returned to the Customer.

2.4 The Customer has the right to cancel an order in accordance with provisions of Section 3.

2.5 If the Products fail to comply with provisions of the contract, the Customer has the right to use means of legal protection provided by law.

2.6 By placing an order, the Customer confirms that he/she agrees with these General terms of placing orders and undertakes to comply with them.

3. Rights of Reval-Buch

3.1 Reval-Buch has the right to make changes to these General terms of placing orders without prior notification by publishing the new terms in the Online Store.

3.2 Reval-Buch has the right to change the pricelist of the Online Store at any time without prior notification by publishing the new pricelist in the Online Store.

3.3 Reval-Buch does not guarantee that descriptions of the books prepared by publishers correspond to the opinions of Customers with regard to the content of the books.

3.4 If the Customer fails to comply with obligations undertaken in accordance with these general terms, Reval-Buch does not guarantee processing the order and/or timely delivery of the Products.

3.5 If the Customer fails to accurately perform his/her payment obligations, Reval-Buch has the right to publish details of the Customer in the register of payment violations

4. Obligations of Reval-Buch

4.1 The Product(s) delivered to the Customer by Reval-Buch must be complete and of proper quality.

4.2 Reval-Buch must accept and document all claims of the Customer.

4.3 Reval-Buch must solve claims of the Customer within 7 business days, where the reasons for such claims are not caused by the Customer. Otherwise, the Customer must eliminate the reasons for claims.

4.4 Reval-Buch must replace faulty Products. Reval-Buch is only responsible for the manufacturing faults and other damages that were present at the time of transferring the Products to the Customer.

4.5. Any disputes between the parties shall be settled by negotiations. If the parties fail to reach an agreement and the Customer insists on reviewing his/her claim, the Customer has the right to:

4.5.1 Turn to the Consumer Disputes Commission of the Consumer Protection Board by turning to Pronksi 12, Tallinn 10117, email: info@tarbijakaitseamet.ee. The Commission has jurisdiction to regulate disputes in connection with contracts between consumers and companies that the parties are not able to settle by negotiations. Resolution of disputes in the Commission is free of charge for the parties. Applications can be submitted on: https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon/esita-avaldus-komisjonile.

4.5.2 Settle disputes using the Online Dispute Resolution Platform (ODR) at http://ec.europa.eu/consumers/odr/. ODR is primarily (but not exclusively) designed for settlement of cross-border disputes and allows consumers to easily find an authority for extrajudicial settlement in another EU country;

4.5.3 Turn to the court of law.

In case of questions, please send an email to info@reval-buch.ee